64 Princes Way, Fleetwood
Lancashire, FY7 8DB
Line Open Everyday: 8am – 6pm
(+44) 07930 330838
Send a Message
Here are some of our frequently asked questions. For any further enquiries please get in touch and we will be more than happy to speak with you.
Are we fensa registered? What is fensa?
Yes, we’ve been a FENSA registered company since 1995 and our FENSA registration number is: 16221.
What is FENSA?
FENSA is a government-authorised scheme that monitors building regulation compliance for replacement windows and doors. Each FENSA Approved Installer, from large national brands to small local companies, is assessed regularly by us to ensure its compliance to building regulations is continually maintained.
What FENSA does?
FENSA’s mission is to improve window and door replacements across the UK, by professionalising installers and protecting homeowners.
They make sure the work complies with building regulations, is energy efficient, and registered with the local council. And verify that every FENSA Approved Installer’s guarantee is insured.
What kind of guarantee do I get?
We believe our guarantees are the best in the industry, they’re honest, transparent and won’t cost you a penny to use!
All new windows and doors come with an industry standard manufacturers guarantee for the product itself and an installion guarantee, it is the installation guarantee which sets us apart.
An installation guarantee with Pro-fix is exactly what it says on the tin, it’s a guarantee with us. We mention this because some larger and more well-known double glazing companies which manufacture their own windows don’t have to honour their side of your installers guarantee because they didn’t physically install it – one of their self-employed employees did, so you’re really only covered for as long as your installer is working for the company you chose to ‘install’ your new windows – of course you still have your manufacturers guarantee but with no installer to go to you will most likely face additional costs.
We provide an outstanding and hassle-free guarantee which we believe has part to do with our continuous popularity and outstanding reviews. In the unfortunate event something goes wrong, simply give us a call, you won’t need a reference number to hand or your post code, just let us know who you are and we’ll be there ASAP with absolutely no cost to you from start to finish – which is just one of the ways we show how much we value our customers.
What are our windows and doors like?
Our composite doors come from ROCKDOOR. We do also offer a range of other composite doors upon request but thanks to our relationship with Rockdoor and our Trusted Installer partnership since 2015, we’re able to supply and install Rockdoor composite doors for around the same price as other companies can offer run of the mill composites for, making it a no brainer really!
25 years of excellence
Pro-fix Windows are a family run double glazing service operating purely from recommendations & returning customers since placing our last paid advertisement in the Yellow Pages in 2002.
We’re passionate about providing an honest and professional service in an otherwise mis-leading industry. We operate a salesman free business with no sales tactics or gimmicks, no lead-generators, no false advertisements and no fake reviews.
Our popularity comes from installing visibly superior windows, doors, conservatories and guttering to first class standards while keeping costs down to a minimum by eliminating unnecessary overheads.